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Known Bugs

Unfortunately, there are problems that we are aware of but cannot (immediately) fix.

Desktop client auto updater not working

The desktop client has an auto-updater which should ensure that the latest version is always installed. However, in some cases this mechanism does not work, so that older version remain installed. Currently (November 2024), version 5.3.1 should be distributed. If you still have an older version, you should update the client manually by downloading and installing the new version from www.sciebo.de.

Problems with updates of the desktop client under Linux

Sporadically, there may be problems with the client signatures. If ‘apt update’ says something about ‘invalid signature’, it may be worth following the tips described in this GitHub issue.

Linux desktop client no longer starts

If the desktop client displays the following error message 

qt.qpa.plugin: Could not load the Qt platform plugin “xcb” in “” even though it was found. This application failed to start because no Qt platform plugin could be initialised. Reinstalling the application may fix this problem.

It is possible that the environment variable LD_LIBRARY_PATH=/usr/lib/x86_64-linux-gnu is set. In this case, it may be helpful to change the environment variable to: env LD_LIBRARY_PATH="/opt/ownCloud/qt-5.15.2/lib/x86_64-linux-gnu/qt5/plugins/platforms" sciebo.

Sharing: An user cannot be found

This is only partially a bug and is therefore difficult to fix. There are several reasons why a person cannot be found when sharing in sciebo:

  • The person does not have a sciebo account
  • The person has never logged into his sciebo account
  • Instead of the sciebo account ID, the email address was entered (these do not have to be identical)
  • The syntax ‘surname, first name’ does not work because the person has chosen in the settings not to be found using this syntax or has registered only one day ago
  • You made a typo when entering the identifier, waited a moment, triggered the search and corrected the identifier while it was still running. Tip: Enter the identifier using copy&paste