Frequently asked Questions
My account name has changed. What do I have to do?
If your account name has changed (e.g. because you have moved to another university and have received a new ID), you must register again. Unfortunately, you cannot continue to use your old account. If necessary, you can manually move your data from the old to the new account.
My name has changed. What do I have to do?
As long as your ID has not changed, you only need to renew your sciebo account in my.sciebo to update your data.
My e-mail address has changed. What do I have to do?
As long as your ID has not changed, you only need to renew your sciebo account in my.sciebo to update your data.
I am a student and need more than 30 GB of storage. What can I do?
Unfortunately, students cannot increase their storage volume at the moment.
I am an employee and need more than 500 GB of storage. What can I do?
You can apply for a project box.
I am a guest and want to reset my password.
Please notify your sponsor; they can send you a password reset link via the guest management in mysciebo.
Can I access my sciebo account via SMB/FTP/SSH?
No, the protocols mentioned are not supported. You can use sciebo via the web interface, the desktop client or the apps.
Can I access my sciebo account via WebDAV?
In general, it is possible to use sciebo via WebDAV, but we do not recommend this and do not offer any support for this. It is best to use sciebo via the web interface, the desktop client or the apps.
I have left the university and can no longer access my account. What can I do?
If you leave your institution, you can no longer renew your sciebo account and it will be blocked after a grace period (of max. 1 year from the last renewal) and subsequently deleted. If you forgot to back up your data before the blocking, open a support ticket.
Data has disappeared from my account. What can I do?
There may be various reasons why data can no longer be found. First check the following solutions:
- If you have deleted data by mistake, you can restore it within 7 days (depending on the available storage space also considerably longer), provided you are the owner of the data. To do this, log in to the web interface and select the recycle bin in the left menu bar. You can restore the data listed there directly.
- If data that was shared with you is missing, contact the person who shared the data. They may be able to restore the share or data (if it was accidentally deleted). Also note that data shared by a user will no longer be available if his or her sciebo account is deleted.
If your data could not be restored in this way, open a support ticket. Please also remember to make regular backups of your data.
Why is Overleaf not sending emails? Can I import or export data to and from sciebo?
The Overleaf installation is only partially implemented in sciebo. It is therefore currently not possible to im- or export data from sciebo directly. Also, sending emails to other (especially external) users is not possible. To share a project, the receiver has to log in at least once into Overleaf and create a project.
Can additional features like the Zotero or Github-integration be activated in Overleaf?
Since we use the open source version of Overleaf from GitHub as it is, it is currently not possible to add additional features.
How can I receive large files from externs?
If you only need to receive a couple of files once, but which are too large for email attachments, you can use a public link filedrop. For this log into the webinterface and create a folder in which you want to receive the file(s) and then click the share button; there you select the tab "public links" and then you create a link with password, expiry date and upload rights. Please do not use the built-in mail function, but just create the link. Once the link is created, you can copy it to your clipboard from the right sidemenu in the webinterface and then send it, together with the password, to the person(s) you want to receive files from.
Can I include members from other instances to custom groups?
Unfortunately, this is currently not possible.